24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

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Global Response

OCTOBER 6, 2023

Of course, every business owner wants to grow their business—but too many business owners make the mistake of thinking that doing everything internally is the most effective way to grow while maintaining quality. In fact, BPO consulting is a key way to add scalability to your business and grow your business quickly.

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Global Response

FEBRUARY 28, 2024

Healthcare BPO ( Business Process Outsourcing ) services refer to healthcare organizations outsourcing various tasks to external providers. Best practices for successful healthcare BPO implementation Best practices in healthcare BPO are essential for operational efficiency, cost savings, and high-quality patient care.

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Merchants

NOVEMBER 25, 2021

The Merchants team has taken home 12 awards at the EMEA regional leg of the 16th Annual Global Top Ranking Performer Awards from ContactCentreWorld.com – the global association for contact centre and customer engagement best practices.

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Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

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NICE inContact

OCTOBER 21, 2020

It's staffed with specially trained agents who work on-site, remotely, or may work for a business process outsourcer (BPO). An outbound call center is a customer service or sales operation that makes outgoing calls to customers or prospects. Outbound call centers require unique technology, KPIs, and compliance requirements.

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COPC

APRIL 19, 2022

As one of Guyana’s leading business process outsourcing (BPO) companies, Express International realizes the value of COPC Inc.’s for expert advice around best practices in CX operations through consulting, training and certification. . ’s training and certification. Express International Inc.

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TeleDirect

DECEMBER 14, 2023

It’s why we’ve gone from a small answering service to a national business process outsourcer. Now, back to business. What are the best practices for outbound calling? Last but not least, best practices for outbound calling include knowing the state and federal laws to ensure compliance.

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Hodusoft

NOVEMBER 29, 2023

About NXTGEN BPO CONFEX & AWARDS The NXTGEN BPO CONFEX & AWARDS is a well-known platform that brings together industry leaders and professionals to share their insights on the latest trends and technologies in the Business Process Outsourcing ( BPO ) and contact center industry.

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Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations.

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Anexa BPO

AUGUST 28, 2023

Many organizations are struggling to catch up with this emerging trend – and some of them are making the smart choice to engage business process outsourcing companies that have the human resources in place, primed and ready to represent your business.

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Select VoiceCom Blog

APRIL 17, 2023

Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise. By outsourcing non-core processes , you will save on overhead costs and gain more time to focus on scaling your business.

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COPC

SEPTEMBER 19, 2022

Headquartered in Riyadh, Saudi Arabia, ccc is a leading CX management business processing outsourcer (BPO). The company provides a spectrum of seamless solutions that span outsourced customer care, technology services, digital business, consulting, back-office, and other specialized services for enriching customer experience.

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TeleDirect

JUNE 2, 2021

Remote ways of working aren’t going away, but the farther we get from the worst ravages of COVID-19, the more likely open space office best practices are ready to go. While it seems like open space office best practices are all everyone is talking about, COVID-19 showed why private, personal spaces are still valid.

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Monet Software

OCTOBER 15, 2020

BPO is short for Business Process Outsourcer. Call center services are often outsourced to BPOs where agents represent multiple companies in different businesses. This is a third-party service provider that handles any operations or responsibilities that a company is unable or unwilling to do in-house.

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Anexa BPO

JUNE 15, 2022

It generates trust, brand loyalty, repeat business, word-of-mouth advertising, peer reputation-building, and more. There are some tried and true best practices that will guide you in assembling a stellar call center team. We tick every box of the best practices list (above).

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Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

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Real Blue Sky

MARCH 6, 2023

Just as your organization has core competencies, an outsource provider (OSP) has the knowledge and experience necessary to provide top-notch customer service, leveraging industry best practices to manage customer relationships. They will also be able to provide insights into how customers interact with your organization.

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Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. The high profile of EXPO RC only emphasizes the critical role that customer service – in all its evolving forms – plays in today’s business wins.

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Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment.

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Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO?

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Global Response

JANUARY 31, 2024

Integrating outsourced tech support with remote teams For companies that have never worked with an outsourced IT team, knowing how to integrate all the moving parts can be daunting. Here are some best practices for how to successfully blend remote and outsourced teams.

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Select VoiceCom Blog

SEPTEMBER 17, 2023

Optimise financial management by outsourcing accounting and bookkeeping services. Discover the benefits, best practices, and more in this blog. The post Outsourcing Accounting and Bookkeeping Services: A Handy Guide appeared first on Select VoiceCom.

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Global Response

JANUARY 22, 2024

Sectors like IT, healthcare, finance, and HR lead the way in outsourcing. And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource. The global business process outsourcing market is worth more than $260 billion. Analysts predict it will double by 2032.

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Serenova

JANUARY 7, 2020

We then continually share knowledge and best practices to ensure long-term success. They are personally invested in understanding clients’ business operations and goals. Proven Processes and Tools. We started as a business process outsourcer (BPO) before we evolved into a technology company.

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NICE inContact

OCTOBER 25, 2019

It enable explosive revenue for those partners, its four global contact centers (three are offshore business process outsourcers, or BPOs) were operating separately within an outdated AT&T platform. The old system offered almost no performance visibility.

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Global Response

DECEMBER 21, 2023

This is why it’s so essential to work with an outsourcing partner that follows best practices for data privacy and security and has relevant certifications to ensure they’re keeping your customer data safe. These best practices will help you find the right provider: Establish clear guidelines and SLAs from the start.

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Global Response

MARCH 20, 2023

Implement ongoing and regular training to practice best practices for call handling. Companies can invest in some of the following training techniques for both new and existing agents: Have newer agents shadow high-performing agents to watch and learn good techniques.

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Vistio

FEBRUARY 5, 2024

Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands. ServiceSim enables BPO agents to practice scenarios specific to their clients’ industries, enhancing their ability to provide tailored solutions.

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Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. Working with a BPO call center gives you the technology and processes, along with the expertise.

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COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Sunshine Financial Service is no stranger to the COPC Certification process.

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Back Office Centers

DECEMBER 14, 2023

For businesses wishing to grow without making significant investments, business process outsourcing is a practical and cost-effective option. Expertise Accessible The majority of outsourcing providers are authorities in their industries.

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TechSee

FEBRUARY 27, 2018

While some companies may choose to hire on-demand call center agents, many choose to contract with business process outsourcing firms (BPOs) who provide call center services for a fee. These Business Process Services, or BPS, benefits stretch beyond the usual techniques of offshore labor and technology automation.

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Global Response

DECEMBER 21, 2023

Not to mention that outsourcing teams, who focus on customer service and customer experience 100% of the time, tend to have stronger, more established systems and processes for providing the highest quality of customer service.

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Blueship Call Center

NOVEMBER 28, 2023

It would be preferable to outsource customer care services to a business process outsourcing company that has demonstrated experience and proficiency in the type of campaign you wish to launch. Proficient email operations teams will impart their knowledge and wisdom, highlighting essential best practices.

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Quality Contact Solutions

DECEMBER 10, 2021

Many contact centers have evolved into what’s known as Business Process Outsourcing, or? BPO , and support businesses for multiple functions like customer service, tech support, marketing, sales, and much more.??. Contact Centers, BPO’s, and Call Centers. One of the many benefits ?of

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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