Remove Best practices Remove Brand ambassadors Remove Morale Remove Self service
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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Doing” human interactions well in an increasingly self-service world will set you apart. This must be done thoughtfully, but AI represents great potential not just to improve self-service, but also optimize the use of your agents.”. My top advice for contact centers is to invest in the morale of the support team.

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8 Qualities of Effective Contact Center Agents

NICE inContact

Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Self-service tools are filtering out many of the simpler issues, leaving agents to deal with the more challenging ones. Retaining good agents is difficult enough.