Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.
CSM Magazine
APRIL 15, 2021
Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. and “What are our core values?”
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Eptica
SEPTEMBER 18, 2019
From my experience, here are some recognition programs I’ve seen that really increase morale, not just of the winners but of the entire team: 1. For example, buddy them up with new joiners so that they can help train and get them up to speed or use them as brand ambassadors across the entire company.
aircall
MARCH 16, 2018
Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices. Balancing employee morale with bottom lines isn’t an easy task.
NICE inContact
JANUARY 17, 2019
Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Sure, life happens sometimes, but agents who are habitually unreliable not only impact performance but they also negatively impact the morale of their more reliable teammates.
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