Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

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Contact Center Brand ambassadors Morale Telemarketing 271

Eptica

SEPTEMBER 18, 2019

Put simply, whatever systems and technology you have in place, your agents are on the frontline , and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. Why customer service is key to building brand trust.

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Customer Service Brand ambassadors Contact Center Average Handle Time 66

NICE inContact

JANUARY 17, 2019

Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. They want to be better, so they value feedback and use it to improve. Many companies, especially those with no brick and mortar presence, are in this very position.

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Contact Center Brand ambassadors Morale Self service 54