Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

aircall

MARCH 16, 2018

Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. To tell if a candidate is ready to take on a customer support or call center position, team leads and managers should thoroughly screen candidates. Balancing employee morale with bottom lines isn’t an easy task.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

NICE inContact

JANUARY 17, 2019

Wouldn’t you make sure that agent was great “brand ambassador” material? Contact center agents have a significant impact on customer experience and thus the bottom line. Additionally, agents influence the morale of their team. Retaining good agents is difficult enough.

Contact Center 54

Contact Center Brand ambassadors Morale Self service 54