Benchmark Journey mapping Wait times Workshop 
ChurnZero
NOVEMBER 22, 2021
Customers are complaining about extended wait times and an inability to reach their CSM. In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? Calculating Regular Journey Touchpoints. Budgeting Benchmarks: Do They Cause More Harm than Good? Your team is stressed and ready to walk away.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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