Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Internet Search Engines and Information: 79%. Click here to download the current industry benchmarks. According to the ACSI, the current overall U.S. Airlines: 73%. Banks: 81%.
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