How to Establish a Net Promoter Score Benchmark for Your Call Center
Fonolo
APRIL 14, 2022
This approach allows you to evaluate customer feedback and information to improve your call center. On its own, calculating your net promoter score isn’t enough to take your customer experience to the next level. Net promoter score measures customer loyalty and satisfaction from -100 to 100. 1: Diversify your NPS surveys.
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