A beginner’s guide to benchmarking customer effort with Tethr
Tethr
AUGUST 31, 2021
Many companies have invested in effort-reduction strategies and scores to begin to combat this issue, but that’s just the beginning of a much greater work. It’s one thing to start to reduce effort on an as-you-can basis—and quite another to invest in a tool that will help you systematically measure effort reduction over time.
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