Top CX Takeaways from the Frost and Sullivan CCW Conference
CX Accelerator
OCTOBER 25, 2018
How can we bypass the milestones of Omnichannel and a useful knowledge base, while expecting to virtualizesupport? Great knowledge and harmonized service across all channels are the foundation on which AI will rest. Sadly, most of us are years away from being able to implement AI in a meaningful way.
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