COPC

JULY 20, 2023

Research Global Benchmarking Series, Contact Center Workforce Management Insights into organizational customer experience objectives, the challenges they face and the programs in place to deliver a seamless experience when customers reach out for support.

Service level 69

Service level Abandon rate contact center workforce Contact Center 69

Balto

FEBRUARY 8, 2023

Enhanced Communication Workforce management tools help keep everyone in your contact center in the loop, including stakeholders and other third parties. Moreover, effective communication results in a more productive workforce that’s focused to achieve your organizational goals and objectives.

Call Center 52

Call Center Management call center workforce Contact Center 52

OvniSource - Ovniblog

SEPTEMBER 21, 2016

OnviSource was recently ranked a “Hot Vendor” for the third consecutive year in the “Ventana Research Value Index: Workforce Optimization 2016” report. Ventana Research is a leading benchmark research and business technology advisory services firm.

Benchmark 40

Benchmark Surveys Technology contact center workforce 40

airespring

FEBRUARY 29, 2016

How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve.

Contact Center 74

Contact Center First call resolution Contact center software Benchmark 74

Zoom International

NOVEMBER 7, 2018

NPS Promoters are so convinced of the validity of the correlation, they freely share their research and annual public benchmarking data. Net Promoter® is based on solid research that correlates a simple loyalty-based survey question with company growth and revenue.

Contact Center 40

Contact Center Banking Surveys Metrics 40