Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

Satrix Solutions

JANUARY 2, 2019

With that said, experiential learning and in-person connections are still as important as ever, especially for customer experience professionals. Which is why attending conferences are paramount for professional and personal development. Up to date information can be found here. Qualtrics Experience MGMT Summit. Dates: March 5-8, 2019.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

NobelBiz

APRIL 3, 2023

Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Provide customers with a more personalized, efficient experience. Security and privacy concerns: Customers hesitate to share sensitive information and personal details online. You guessed it; it’s money.

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Creative Virtual

DECEMBER 11, 2019

In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. We also welcomed some new organisations to our growing Global Partner Network and expanded our V-Person Family with new deployments around the world.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Russel Lolacher

JANUARY 23, 2023

And so anytime you may feel feel empathy for someone, you’re also gonna say, I don’t know if it’s the right time, I don’t know what I should say, I don’t know if I’m the right person, I don’t know if I should do that. Well, first, it’s a personalized thing. Because like you said, people?

Personalization 52

Personalization Employee engagement Construction Benchmark 52

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good?

Benchmark 98

Benchmark Finance Best practices Sales 98

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52