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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

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CEO’s Guide to Growth through Customer Experience Alignment

Answer Dash

“A useful analysis among the executive team is to apply lenses of metrics and business value levers to your customer journey map,” suggests Magers. Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). Lynn is Chief Customer Officer at ClearAction Continuum and co-founder of ClearAction Value Exchange.