Remove Benchmark Remove Chief Customer Officer Remove Customer effort Remove Knowledge Base
article thumbnail

How to set baseline SaaS onboarding metrics

ChurnZero

Is this dashboard for a specific customer? This would be something that an operations team or an onboarding manager or even a chief customer officer could look at. We’ve got 68 customers in onboarding right now. Irit: How do you come up with a benchmark? Bree: It’s very data based.

Metrics 98
article thumbnail

How to set baseline SaaS onboarding metrics

ChurnZero

Is this dashboard for a specific customer? This would be something that an operations team or an onboarding manager or even a chief customer officer could look at. We’ve got 68 customers in onboarding right now. Irit: How do you come up with a benchmark? Bree: It’s very data based.

Metrics 52