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Another Step Towards Success: Honored to Receive Clutch Champions Award

IdeasUnlimited

IdeasUnlimited’s dedication to providing top-notch BPO and call center solutions is evident in its proactive approach, where client satisfaction is not just a goal but a fundamental principle steering the company towards continual improvement and innovation.

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Top Features of Call Center Software that Are Beneficial For the Efficient Working of Transportation Businesses

Hodusoft

One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service. Important Features of Call Center Solution for Transportation Companies. Calls can be recorded when agents are talking with potential customers to monitor their performance.

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Increased Member Engagement With Increased Renewals

Quality Contact Solutions

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Before joining Quality Contact Solutions, Marcia was a sought-after 10-year call center veteran with the ability to manage and sell.

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How to Keep Call Center Absenteeism Under Control

Fonolo

Calculating Absenteeism in the Call Center. This is a good benchmark to work with if you’re measuring this metric for the first time. How Does Absenteeism Impact the Call Center? High call volumes are one of the biggest sources of stress for call center agents.

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A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. This may help them with benchmarking and goal setting. Some companies even use call center gamification as an incentive system for performance.

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How Harnessing Empathy in Customer Service Drives Positive CX

3CLogic

Once you’ve conducted an initial round of scoring, you’ll be able to establish benchmarks that you can measure against going forward. With these solutions, you can gain full visibility into agent performance and identify coaching opportunities to help them hone their skills.

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A Complete Guide to Workforce Management in the Call Center

Balto

Why Use a Workforce Management Call Center Solution Now that you’re more familiar with the importance of workforce management, you can’t underestimate the value that a workforce management call center solution brings to the table.