CSM Magazine
JUNE 14, 2022
Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. Calabrio customers such as Standard Bank appreciate the tangible steps we are taking to address data sovereignty.
CSM Magazine
AUGUST 15, 2022
Planning, starting, running, and growing a business are all part of business management. Marketing and sales will be the responsibility of a small business owner, while finance and human resources will be the responsibility of a large corporation owner. Keep Track of Time. Improve Customer Service.
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Fonolo
MARCH 4, 2020
There, he served as a regional sales manager before progressing to become Head of Outbound Contact Centres, a role he served in for five years before moving onto multiple leadership roles in that company. Sidhu’s laser-focused approach to customer service and customer experience were also nurtured by managers in his professional past.
Comm100
JUNE 30, 2016
Customer Service: The Basics by The Training Bank. Image source: The Training Bank. The free course, Customer Service: The Basics , is developed by the Canadian-based, international training firm The Training Bank and is a great refresher or starting points for new teams. For those interested, Training Today offers a free trail.
Fonolo
FEBRUARY 20, 2020
Handpicked related content: 7 Things Great Call Center Managers Do Every Day. There, he served as a regional sales manager before progressing to become Head of Outbound Contact Centres, a role he served in for five years before moving onto multiple leadership roles in that company. Informed by data and designed for people.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more.
Customer Interactions
MARCH 26, 2012
If you haven’t yet heard about our 3D approach, here’s what we mean: Cross-time impacts the entire lifecycle of an event—before, during and after—for real-time management, investigation, planning, improvement and prevention. Want to learn more?
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