Call Design
SEPTEMBER 2, 2021
If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” You could consider allowing the agents to earn credits when they sign up for voluntary overtime or voluntary time off.
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. You handle escalated customer issues, offer feedback to your agents, coach and train.
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Liveops
JUNE 18, 2020
Meanwhile, countless professionals—from physicians to bank tellers, coaches to art dealers—have been forced to learn new ways of working and adopt new mindsets. They spend a portion of their free time reading books and articles, watching videos, and listening to podcasts that pertain to their jobs. Work Is Changing—Are You Keeping Up?
Comm100
JUNE 30, 2016
” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service: The Basics by The Training Bank. Image source: The Training Bank.
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Let your operations team handle real-time management.
SmartKarrot
OCTOBER 19, 2022
This role involves performing various tasks, including developing business plans, selling services to clients, ensuring timely delivery of services, analyzing client needs and providing feedback, interpreting data, and working closely with the sales team (to develop strategies to sell). million (US$ 50k) to JPY 10 million (US$ 90k).
Pointillist
AUGUST 26, 2019
Enterprise customer feedback management platforms are available from Medallia, Qualtrics, Clarabridge and others. And make sure that you’re capturing the exact time the response was provided and which customer provided it. It doesn’t help you understand, for example, the impact of an interaction further back in time.
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