CSM Magazine
JUNE 14, 2022
Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. Calabrio customers such as Standard Bank appreciate the tangible steps we are taking to address data sovereignty.
Fonolo
MARCH 4, 2020
It doesn’t matter if you’re selling nuts and bolts, or you’re in the HR space, or in banking where I grew professionally — to me it’s about driving that customer experience to be better than anyone else and continually asking yourself how to exceed expectations.”. HR, Talent, Time Management, Benefits and Payroll.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 20, 2020
It doesn’t matter if you’re selling nuts and bolts, or you’re in the HR space, or in banking where I grew professionally — to me it’s about driving that customer experience to be better than anyone else and continually asking yourself how to exceed expectations.”. HR, Talent, Time Management, Benefits and Payroll.
Noble Systems
MARCH 19, 2021
A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Integrated platforms mean that agents don’t have to manually switch between inbound and outbound campaigns.
Expert insights. Personalized for you.
59 
Let's personalize your content