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What Does The Scottish Independence Vote Have to Do with Customer Experience?

Beyond Philosophy

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. The loss aversion was in effect as well when several major US banks (e.g. Bank of America, Morgan Chase, etc.) I am not judging the Scots by any means.

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Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. This was especially true for financial and government institutions.

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CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders.

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8 cross-industry knowledge management strategies to leverage during a crisis

Talkdesk

Creating customized call flows help get new employees up to speed faster and assist customers sooner. Using a knowledge management solution that enables learning by doing: Highly interactive training content keeps employees engaged and enables training that’s both faster and smarter.

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Mayday, mayday: Coping with an influx in your customer interactions

Aspect

This weekend marks another bank holiday in the UK, and with the warmer months settling in, you will no doubt begin to experience influxes in customers – both physically and online – as millions of people switch off from work and become more focused on leisure activities. Workforce optimisation technology.

Morale 54
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TeleTech Survey Results: The Mobile Customer Experience Imperative

Natalie Petouhof

percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it. The study found that while just 1.4 And are you ready to implement it? Why or why not? What’s missing?

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How to Power Your Business Decisions with Customer Experience Intelligence

inmoment

The only way organizations can make use of CX data is by building governance structures that allow them to do so. These structures should always be accessible to both employees and the high-ranking organizational members for whom that information is useful. . Principle 1: Structure. Principle 3: Accountability.