Remove travel
article thumbnail

5 Top Customer Service Articles of the Week 9-13-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply.

article thumbnail

Faces of Customer Experience: Ali Banks

Customers That Stick

Meet Ali Banks! Ali Banks’ began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it?

Banking 133
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Service Call Center

Call Experts

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. And high expectations from their customers.

article thumbnail

In hospitality, your people are NOT your most important assets.

Bill Quiseng

And for an industry set to take advantage of travel and tourism that will be generated by Gen X and baby boomers, that is good news. Not too long ago there was no direct deposit or internet banking. If we wanted to deposit our paycheck, we would have to go weekly to the bank. The average Facebook user today has 338 friends.

Banking 88
article thumbnail

How Mobile Banking is Redefining The Customer Relationship

Infinity

The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. Like all other businesses, customers expect to be able to access digital services. Banking & The Customer Relationship. Customer Engagement & Retention.

Banking 52
article thumbnail

Why Are Chatbots a Great Tool For Strategically Using Marketing Automation & AI ?

OctopusTech

Unlike traditional customer service representatives, Chatbots can handle multiple conversations simultaneously, providing 24/7 support service without additional staffing costs. This solution enhances operational efficiency and customer service regardless of the business’s growth, reducing costs.

article thumbnail

The Convenience Question: How Easy Am I to Do Business With?

ShepHyken

Let’s assume you are customer focused and your organization is providing a level of customer service that earns consistent high scores. In addition to the great service, be easy and convenient to do business with. This is the next level of customer service. Where can you go from here?

Banking 226