Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch
CSM Magazine
JUNE 14, 2022
This will allow our customers in the region to provide superior customer service and reduce costs, quickly and with ease. Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform.
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