Banking and contact center associations - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Banking

contact center associations

Keys to Contact Center Consistency and Compliance

Call Center Weekly

NOVEMBER 9, 2017

Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. That is especially true for industries such as banking and insurance, which are heavily regulated. Contact center Agents need the most accurate and up to date information.

Contact Center

Contact Center contact center associations Banking Education

From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. And then when I had a problem with my first statement, she said, “Call the bank.” Bringing you back to my old QA days, but absolutely.

Contact Center

Contact Center Banking contact center associations Technology

Keys to Contact Center Consistency and Compliance

From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Stay Connected