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5 Ways AI Can Drive Proactive Customer Service

VocalCom

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. Then, use the technology to offer customers personalized recommendations based on their purchase history.

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5 Banking Customer Experience Predictions for 2020

CSM Magazine

John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020. The death of voice as a contact channel for banking customers has been over-hyped. The expectation that customers would switch to mobile apps and online banking instead hasn’t happened.

Banking 85
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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Let’s explore the application of interaction analytics in three critical industries – Retail, Healthcare, and Banking and Finance. Customer Interaction Analytics with NobelBiz OMNI+ Discover the power of Customer Interaction Analytics with NobelBiz OMNI+ Cloud contact center software.