Remove Banking Remove Call flow Remove Scripts Remove Self service
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3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. When complemented with self-monitoring capabilities, where agents can evaluate themselves, this has been shown to produce significant overall operational improvements and cost savings.

article thumbnail

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. When complemented with self-monitoring capabilities, where agents can evaluate themselves, this has been shown to produce significant overall operational improvements and cost savings.