Enghouse Interactive

APRIL 28, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. And once key metrics are gathered, make them visible-through key reports and dashboards to visually expose, at-a-glance, just how well everyone is doing relative to their targets.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. And once key metrics are gathered, make them visible-through key reports and dashboards to visually expose, at-a-glance, just how well everyone is doing relative to their targets.

Quality management 40

Quality management Management Scripts Call flow 40

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. What software do most call centers use to dominate the field?

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

MARCH 23, 2023

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. Multi-level IVR is a virtual receptionist connecting incoming calls to different departments. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52