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Step up Customer Assistance with Live Video Support

TechSee

A growing number of brokerages and financial planning firms, including Bank of America and TD Ameritrade are following suit, offering financial advice with a personal touch via online video chat support. Live video interactive assistance. Live video interactive assistance enables agents to visually guide and collaborate with customers.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

A Common Misconception There’s a common misconception that IVR is meant only for big enterprises. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.