Remove Banking Remove Call flow Remove Coaching Remove Employee engagement
article thumbnail

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

article thumbnail

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.