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The benefits of reducing KBA dependency

TRUSTID

Many contact centers have become complacent in the way they verify customers over the telephone channel. While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway.

Banking 64
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Does your authentication process improve customer engagement?

TRUSTID

While many agents often find themselves solving customer issues throughout most of their day, there are emerging alternative technologies that can help improve customer engagement. Call center professionals need to consider the bigger picture when creating an effective, cost-efficient security strategy that enhances customer engagement.

Banking 54
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The threat of open information sharing

TRUSTID

The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts. When TRUSTID plays with existing technologies it can put banks on a path for becoming multi-factor authentication compliant. .

Banking 50
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Key customer authentication learnings from 2018

TRUSTID

According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. While some industries such as retail and banking may see more attacks, hospitals and other public agencies are doing everything they can to protect their customers’ confidential information from falling into the wrong hands.

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Nearshore Spotlight: Colombia

Outsource Consultants

Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region. With deep and long-standing ties to the United States, Colombia boasts a workforce with very strong English-speaking skills ready to tackle call center operations.

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#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

pindrop

But countries and critical businesses such as those in banking, finance, and insurance will have to figure out ways to continue to operate through this crisis, hopefully setting precedents and processes that will prevent business slowdown should another global event occur. . What Happened. Machine learning and A.I. As long as ML and A.I.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. The biggest problem with the voice channel, as many call center professionals know, is long hold-times. The second option can be achieved through the use of call-back technology.