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Working together to improve customer relationships

TRUSTID

While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?”

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Working together to improve customer relationships

TRUSTID

While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?”

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Working together to improve customer relationships

TRUSTID

While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?”

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Widespread privacy scandals call for stronger data protection

TRUSTID

This failure to protect the privacy of individuals’ personal information is increasing consumer demands for banks to use stronger authentication tools to protect their sensitive data. The Facebook-Cambridge Analytica privacy scandal is the latest in an unprecedented wave of massive data breaches that have occurred over the past few years.

Banking 48
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The threat of open information sharing

TRUSTID

The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts. When TRUSTID plays with existing technologies it can put banks on a path for becoming multi-factor authentication compliant. .

Banking 50
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Key customer authentication learnings from 2018

TRUSTID

According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. While some industries such as retail and banking may see more attacks, hospitals and other public agencies are doing everything they can to protect their customers’ confidential information from falling into the wrong hands.

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Call centers prefer removing agents from authentication process

TRUSTID

Multiply that by the number of customer calls your contact center receives each year, and you can start to understand the financial impact KBA has on your bank’s operating expenses, not to mention the damage to your profitable bank-customer relationships.