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Working together to improve customer relationships

TRUSTID

Managing your customer relationships is a company-wide effort. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

article thumbnail

Working together to improve customer relationships

TRUSTID

Managing your customer relationships is a company-wide effort. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

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article thumbnail

Working together to improve customer relationships

TRUSTID

Managing your customer relationships is a company-wide effort. While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often face is dealing with unpredictable spikes in call volume. Sometimes the causes of call spikes are understood, even anticipated. The ROI of Call-Backs for Smoothing Out Call-Spikes. DOWNLOAD NOW.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often face is dealing with unpredictable spikes in call volume. Sometimes the causes of call spikes are understood, even anticipated. The ROI of Call-Backs for Smoothing Out Call-Spikes. DOWNLOAD NOW.

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#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

pindrop

But countries and critical businesses such as those in banking, finance, and insurance will have to figure out ways to continue to operate through this crisis, hopefully setting precedents and processes that will prevent business slowdown should another global event occur. . 2 Effective Case Management. What Happened.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution.