Fonolo

MAY 31, 2019

For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. The biggest problem with the voice channel, as many call center professionals know, is long hold-times. Call Center Leaders: Read the rest of this pivotal industry report.

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. The biggest problem with the voice channel, as many call center professionals know, is long hold-times. Call Center Leaders: Read the rest of this pivotal industry report.

Contact Center 52

Contact Center Management Abandon rate Call Center 52

TRUSTID

AUGUST 30, 2018

Many contact centers have become complacent in the way they verify customers over the telephone channel. While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway.

Banking 64

Banking call center professionals Engineering Contact Center 64

TRUSTID

JUNE 14, 2018

The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts. When TRUSTID plays with existing technologies it can put banks on a path for becoming multi-factor authentication compliant. .

Banking 50

Banking Engineering call center professionals Call Center 50

Outsource Consultants

APRIL 29, 2019

Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Colombia’s workers are highly-trained call center professionals that drive high productivity and overall customer satisfaction.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

TRUSTID

DECEMBER 16, 2018

But with fraud attacks hitting every industry from every direction, how can we be sure we are doing enough? According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. Contact center agents don’t trust KBA.

Engineering 52

Engineering call center professionals Call Center Accountability 52

OctopusTech

SEPTEMBER 9, 2023

It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.

Best practices 62

Best practices outsourcing Call Center virtual call center 62