TRUSTID
MAY 18, 2018
The Facebook-Cambridge Analytica privacy scandal is the latest in an unprecedented wave of massive data breaches that have occurred over the past few years. This failure to protect the privacy of individuals’ personal information is increasing consumer demands for banks to use stronger authentication tools to protect their sensitive data.
TRUSTID
AUGUST 30, 2018
Many contact centers have become complacent in the way they verify customers over the telephone channel. While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway.
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TRUSTID
JUNE 14, 2018
The problem is all of this personal data falls within knowledge-based authentication (KBA) security questions. . The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts.
TRUSTID
DECEMBER 16, 2018
There may be no greater responsibility for today’s organizations than protecting their customers’ private data. According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud.
Outsource Consultants
APRIL 29, 2019
Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region. With deep and long-standing ties to the United States, Colombia boasts a workforce with very strong English-speaking skills ready to tackle call center operations.
Fonolo
MAY 31, 2019
The following report, which tackles this and other questions head-on, acts as a field guide for those who face the specter of call spikes on a weekly, or even daily, basis. Tracking Your Call Volume Data. How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes.
Fonolo
MARCH 28, 2019
The following report, which tackles this and other questions head-on, acts as a field guide for those who face the specter of call spikes on a weekly, or even daily, basis. Tracking Your Call Volume Data. How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes.
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