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How Your Call Center Experience Can Be Improved with AI

Revation Systems

From the ability to have video visits with a healthcare provider to treat common illnesses such as strep throat or the flu to using an app to order groceries for delivery to your doorstep, it is no secret just how much technology is powering today’s society.

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How Your Call Center Experience Can Be Improved with AI

Revation Systems

From the ability to have video visits with a healthcare provider to treat common illnesses such as strep throat or the flu to using an app to order groceries for delivery to your doorstep, it is no secret just how much technology is powering today’s society.

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Incredible Marketing Campaigns to Boost Customer Service

Fonolo

Both TD Bank and WestJet did this so successfully in their respective #TDThanksYou and #OwnersCare campaigns. A recent ad featuring Rainn Wilson depicts the all too common and frustrating experience of waiting on hold for a call center agent while dealing with various automated messages. No Bouncing.

Marketing 164
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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. According to Parature , voice continues to take the lead amongst all channels, but it’s not the most pleasant experience. This results in more efficient use of resources.

article thumbnail

The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. According to Parature , voice continues to take the lead amongst all channels, but it’s not the most pleasant experience. This results in more efficient use of resources.