TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The time for blindly accepting a caller’s answers is over. .
Fonolo
OCTOBER 30, 2018
Both TD Bank and WestJet did this so successfully in their respective #TDThanksYou and #OwnersCare campaigns. In the #TDThanksYou campaign, a display of photographs and audio recordings documenting long-time customers’ personal journeys were set up in their local TD branch to remind them of how far they had come. No Bouncing.
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TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The time for blindly accepting a caller’s answers is over. .
pindrop
MAY 11, 2020
Call centers are often and increasingly, the only forms of customer interaction that many firms have. Frequently those in banking and insurance connect with their customers exclusively by phone and online communications. Why is Ensuring Customer Experience Important? To learn more about Passport, visit our product page.
Fonolo
NOVEMBER 8, 2017
It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. They turned to Fonolo’s In-Call Rescue solution, which gives callers the option of receiving a call-back when hold times are too long.
TRUSTID
SEPTEMBER 20, 2019
As consumers demand more secure, non-intrusive interactions with their banks, it’s becoming essential for financial institutions to take steps that help ensure their customer channels are protected from fraud and other social engineering scams without adding more complexity to their customer experience.
TRUSTID
FEBRUARY 25, 2019
There are external and insider attacks, as well as authentication strategies that can put banks and their customers at risk. Instead of trying to crack better online security technologies, hackers are refocusing their efforts on weaker channels like the contact center. Cyber threats are everywhere. They come at us from every direction.
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