TRUSTID

SEPTEMBER 20, 2019

As consumers demand more secure, non-intrusive interactions with their banks, it’s becoming essential for financial institutions to take steps that help ensure their customer channels are protected from fraud and other social engineering scams without adding more complexity to their customer experience.

Banking 84

Banking Accountability Contact Center Engineering 84

TRUSTID

FEBRUARY 25, 2019

There are external and insider attacks, as well as authentication strategies that can put banks and their customers at risk. Back door access: The “human factor” has long been a potential call center vulnerability. Having a budget dedicated to both is critical to creating a secure and better overall call center experience.

Call Center 48

Call Center Banking Contact Center Engineering 48

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.

call center workforce 54

call center workforce Call Center Technology Management 54