#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
MAY 11, 2020
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center, significant opportunities exist in customer experience due to self-service options in the IVR and customer experience professionals who are trained specially for customer satisfaction. . What is the Call Center’s Role in Customer Experience? .