CSM Magazine
JUNE 29, 2022
PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. ” For more information on Teleperformance, visit www.teleperformance.com.
Outsource Consultants
APRIL 29, 2019
But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses. Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region. Conclusion.
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CSM Magazine
JUNE 23, 2020
Gary Williams, Director of Sales and Consultancy at Spitch , investigates. As well as changing the face of the consumer market, voice recognition can also have huge benefits for businesses. For example, a call centre that works closely with banks will need a solution that is able to provide a high level of security.
Select VoiceCom Blog
MARCH 21, 2023
According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly. The clearest example of business resilience is what occurred during the global health crisis brought about by the COVID-19 virus.
TeleDirect
JULY 22, 2019
From effortless business growth to streamlined customer service, an expertly outsourced call center is the ideal tool to boost productivity. With a powerful contact center in place, businesses can: Handle customer contact initiatives. Sometimes, it takes an outsourced call center to realize full business potential.
Global Response
FEBRUARY 13, 2022
In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. One common mistake I see from call centers that I have consulted with over the last year is…”. Janeen Ansell. Tele_Direct. Mihai Corbuleac.
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