PeopleMetrics
JULY 14, 2015
PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers. The Importance of Brand Ambassadors.
Comm100
FEBRUARY 6, 2023
Improving customer experience goes beyond being on call 24/7 to address clients’ issues. It requires that you digitize your banking services to be convenient, easy to use, personalized, and secure. A good CX is customer-centered. They expect relevant and customized CX from their financial institutions.
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Beyond Philosophy
DECEMBER 5, 2016
There is an increasingly critical connection between brand promise, corporate trustability and reputation, the customer experience as created by people and processes, and downstream customer behavior. They’re at the bedside, the first line of patient-employee contact, like customer service reps.
TRUSTID
DECEMBER 7, 2017
Once an effective method for identifying customers over the telephone, KBA has become a costly and unnecessary disruption to the customer experience, causing harm to customer trust and your agents’ ability to effectively do their job. Along with lowering your agents’ stress levels, it can also save your bank a lot of money.
Expivia
JANUARY 19, 2021
You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. or we are trying to make interactions shorter, more cost-effective, or easier for the customer. I think we could use it as a type of IVR.
CSM Practice
AUGUST 8, 2021
Possible reasons for involuntary churn include an expired credit card, incorrect credit card information, a credit card that was reported lost or stolen, a transaction flagged or blocked by the bank, or insufficient funds in the account. Failed payments make up 50% of overall customer churn. Here’s how: Consistent Communication.
PeopleMetrics
DECEMBER 5, 2014
AT&T Customer Service Rep (c. Some brands are going much deeper than policy design and employee training. Experiencing what it is to be a customer who is impaired in these ways creates a whole new level of insight into what that customer might need. We cannot accept a temporary ID. It''s company policy.". -
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