Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize
OCTOBER 2, 2018
This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. It can help optimize performance and provide initial and ongoing training for the agents. Contact centers in these cities employ thousands of agents who speak perfect English in addition to their native Spanish. Banking. Sales and up-sells.