Outsource Consultants

OCTOBER 2, 2018

As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. We continue to see these smaller, more nimble vendors outperform the big BPOs, providing high-quality service with lower attrition rates. provider costs by up to 50%.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. In fact, cloud-based call center solutions can be even more secure than on-premise call centers.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62