Outsource Consultants

OCTOBER 2, 2018

As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. Contact centers in Mexico offer a unique benefit that most other nearshore locations can’t: proximity to the USA. provider costs by up to 50%. Communications.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Is a homeshore call center right for you?

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. In fact, cloud-based call center solutions can be even more secure than on-premise call centers.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62