article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English.

article thumbnail

Onshore, offshore, nearshore call centers

Global Response

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Companies will need to take extra precautions to safeguard customer data.