REVE Chat Blog
FEBRUARY 12, 2020
In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
pindrop
OCTOBER 21, 2021
At the time of writing this blog, only little details about the $35 Million bank heist are public knowledge, but Pindrop suspects that voice conversion was used in this attack because a live call and natural conversation took place between the attacker and the victim’s bank manager. Contact us right now to learn more.
Calabrio
NOVEMBER 25, 2020
In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data.
SharpenCX
OCTOBER 3, 2019
The big banks will be left tightening up their credit belts, meaning customers will turn to their local credit unions for loans. Some trends, like video banking, will transform into a credit union mainstay as it lets members talk face-to-face to an agent, while credit unions can centralize their workforce.
SharpenCX
OCTOBER 3, 2019
The big banks will be left tightening up their credit belts, meaning customers will turn to their local credit unions for loans. Some trends, like video banking, will transform into a credit union mainstay as it lets members talk face-to-face to an agent, while credit unions can centralize their workforce.
Verint
FEBRUARY 9, 2018
Reacting after the fact to an unforeseen security event used to be the only option for bank officials. At an ATM, branch, corporate campus or even an online banking website, the minute a security incident begins, officials have no time to waste. Financial institutions must go beyond simply utilizing video surveillance for security.
Expert insights. Personalized for you.
76 
Let's personalize your content