Fonolo

SEPTEMBER 11, 2018

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline. Successful Cases Studies.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline. Successful Cases Studies.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

CSM Magazine

JULY 16, 2020

Also remember that AI tools thrive on good data so build a bank of reliable data that is up-to-date and above all, relevant. To lean more, download the case study or visit www.ebi.ai for more ideas on how to create amazing customer experiences through conversational AI. Learn from real-life success stories.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CX Journey

AUGUST 29, 2018

From cloud computing solutions and use of big data to organisational alignment and Bring Your Own Attitude. Case studies on how the Customer Wins Compared to so many other CX textbooks, one of the reasons that I am happy to recommend Gerry’s book is its real world pragmatism.

Consulting 34

Consulting Consulting Big data Banking 34

Fonolo

SEPTEMBER 4, 2018

An agent could be a bank teller, a nurse, or a computer technician. Successful Cases Studies. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Call Center 209

Call Center Self service Contact Center Chatbots 209

Natalie Petouhof

MAY 9, 2016

When companies put their data in the cloud they are able to aggregate more data in a single location creating convenience for marketing, sales and customer service in a very data-driven world. Mark spoke about his own frustration with the financial institution he banks with and their calls to him about his account.

Banking 40

Banking Sales Marketing B2B 40