Banking Best practices Call flow Employee engagement 
Talkdesk
JUNE 18, 2020
Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.
JustCall
MARCH 9, 2023
Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.
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