How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
pindrop
AUGUST 3, 2020
In this scenario, a scammer buys data such as a telephone number from the dark web, and “spoofs” it to begin making calls to banks at random. Depending upon the nature of the interaction within the IVR, the fraudster learns where the owner of the phone number banks, and then uses this information to initiate fraud. .
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