Quality Contact Solutions

MARCH 25, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

aircall

SEPTEMBER 11, 2017

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 62% of B2B customers and 42% of B2C customers purchased more from a brand following a good service experience. 10% to 30% of eCommerce revenues come from upsell and cross-sell recommendations. Zendesk ).

Customer Support 115

Customer Support B2C Upselling B2B 115

ShepHyken

SEPTEMBER 20, 2019

Simply put, B2B support is significantly different than B2C support. If a sales manager is looking to upsell the customer on a new feature, they’ll click on the company profile and know immediately that Friday probably isn’t a good day for a meeting. This week we feature an article by Robert C.

B2B 266

B2B Customer Support CRM B2C 266

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. Rewards will differ from B2B to B2C customers. Use your customer journey map to plan events that trigger customized offers.

B2C 62

B2C Upselling Journey mapping B2B 62

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service. B2B Customer Success vs. B2B Customer Service.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

Quality Contact Solutions

JULY 19, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

TeamSupport

JUNE 22, 2020

In a B2C (business-to-consumer) environment, it is very rare to know your customers since the focus on each interaction is generally on resolving one issue or ticket at a time. How well do you really know your customers? Make each interaction relevant and real.

B2B 64

B2B B2C Upselling Consulting 64

Quality Contact Solutions

FEBRUARY 26, 2021

About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Vonage

OCTOBER 12, 2015

These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. Upsell – Once you understand why the customer is purchasing a particular item and why he or she needs it, upsell if appropriate. Be engaging – First impressions are always important.

Sales 102

Sales Customer Service Upselling B2C 102

CustomerSuccessBox

JUNE 28, 2021

Whether you are a B2B SaaS or a B2C SaaS, the business’s growth and survival will be dependent on customer retention. MRR growth and upsell. Acquisition-driven growth is dead, retention-driven growth is the future. The Acquisition driven SaaS growth is dead and this era is all about retention-led growth. Successful onboarding.

SaaS 52

SaaS B2C Customer retention Upselling 52

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. In the future, you may be able to offer them an upsell. Elements that Drive Customer Success Growth. And if a customer does cancel, find out why.

Customer centricity 100

Customer centricity B2C Enterprise Upselling 100

CSM Magazine

MAY 16, 2023

By prioritising customer value and care, customers are more likely to engage in upselling opportunities and even become brand advocates, recommending the company to others. Moreover, fintech companies stand to gain from cultivating a culture of trust with their customers.

B2B 52

B2B Customer Support outsourcing Customer centricity 52

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 117

B2C B2B Journey mapping SaaS 117

Ann Michaels and Associates

SEPTEMBER 24, 2019

Traditional mystery shopping in the business-to-consumer (B2C) model is pretty straight-forward. This also gives insight into whether your employees are upselling/cross-selling other products or services offered by your company that may be important to the customer. B2B Mystery Shopping To Improve Your Business.

B2B 49

B2B Inbound sales Upselling B2C 49

CSM Magazine

JULY 22, 2021

Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Communities furthermore, lower service costs and dramatically affect retention and upsell.

Advertising 98

Advertising SaaS B2C Engineering 98

Quality Contact Solutions

FEBRUARY 12, 2021

Trained call center agents take the calls and handle them in a manner approved by the franchisor, often resulting in additional sales, upsells, and certainly fewer lost opportunities. Using a centralized inbound call center can eliminate the risk that inadequate training or unanswered calls might result in lost opportunities.

Telemarketing 98

Telemarketing B2B Call Center Sales 98

Comm100

NOVEMBER 2, 2020

Chatbots are often associated with B2C verticals, so what is a chatbot’s role in B2B? It can help answer questions to simplify the onboarding process, get acquainted with your platform – and offer upsells and cross-sells when a customer is most likely to convert. . They can reach out and offer an upsell or a cross-sell.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

JustCall

NOVEMBER 24, 2022

This applies across B2C, B2B, online and offline. Upselling Opportunities. Such insights can then be used to upsell products and services for which the consumer will be ready. It’s a base from which deals can be checked, behavior examined, and information acted upon. The Benefits of Guided Selling. Creates Consumer Satisfaction.

B2B 52

B2B Upselling Sales B2C 52

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 111

B2C Sales Inbound sales Upselling 111

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Quality Contact Solutions is dedicated to being your go-to t elemarketing services company for high-quality B2B and B2C contacts. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Avaya

MAY 28, 2019

To preserve and strengthen the “B2C marriage,” companies need to focus on growing with their existing customer base rather than simply customer growth. After onboarding a customer, it’s not about upselling and cross-selling or even how quickly you resolve an issue. Your top priority should be helping customers achieve their goals.

Customer Experience 80

Customer Experience B2C Upselling Consulting 80

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. Track and Share Data With Other Teams Customer success is a data-driven business function.

Education 59

Education Accountability Customer retention Journey mapping 59

Ann Michaels and Associates

JUNE 11, 2018

Traditional mystery shopping in the business-to-consumer (B2C) model is pretty straight-forward. This also gives insight into whether your employees are upselling/cross-selling other products or services offered by your company that may be important to the customer. B2B Mystery Shopping To Improve Your Business.

B2B 40

B2B Inbound sales Upselling B2C 40

TeamSupport

APRIL 26, 2019

Creating these connections will provide a competitive advantage because they can be leveraged to increase your success rate with renewal and upselling opportunities. Responsible for allocating a company’s budget, they are under considerably more pressure to make the “right” decision than the average business-to-consumer (B2C) shopper.

Customer Service 55

Customer Service B2B B2C Upselling 55

TeamSupport

JUNE 15, 2020

We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies. Helpful when upselling opportunities exist and to improve retention.

B2B 64

B2B Self service B2C Customer Support 64

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? They sit down and start scribbling down payments and interest rates in a two-by-two square.

Upselling 98

Upselling SaaS Sales Accountability 98

Kapta Customer Success

OCTOBER 2, 2017

The principles can be applied any company that works with large organizational customers, but cannot be applied in B2C industries. Customer success is limited strictly to subscription-based service companies, but can be applied in B2B or B2C industries. The differences in revenue generation are not as distinct as some other areas.

Accountability 40

Accountability Management B2C Upselling 40

Amity

FEBRUARY 18, 2014

To address newly relevant B2C markets, Moore adds a new model as an appendix. An effective B2C enterprise needs to have all 4 gears spinning to drive adoption and growth. This is much more than simply upselling and cross-selling tactics. The Four Gears Model for Digital Consumer Adoption. business model.

B2B 48

B2B SaaS B2C Upselling 48

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. In the future, you may be able to offer them an upsell. Elements that Drive Customer Success Growth. And if a customer does cancel, find out why.

B2C 65

B2C Upselling B2B Education 65

Influitive

OCTOBER 30, 2015

Tweet this quote: “It’s not about B2B or B2C, it’s B2H–Business to Human.”. Then, form a team on both the demand gen side and on the sales side that focus on driving lifetime value —through customer engagement that leads to increased upsell and cross-sell opportunities. Download your FREE eBook now.

Marketing 79

Marketing B2B B2C Upselling 79

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 0

B2C SaaS Accountability B2B 0

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Receiving an upsell email that clearly does not recognize their current support journey can lead to resentment and dissatisfaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

airespring

JANUARY 26, 2016

Despite the surging popularity of social media and text messaging, traditional phone interactions are still occurring by the billions when it comes to B2C interactions. Upsell promotions and incentives. Upselling is a great way to fill space. But, it comes with risks.

Upselling 48

Upselling B2C Contact Center Wait times 48

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Quality Contact Solutions is dedicated to being your go-to telemarketing services company for high-quality B2B and B2C contacts.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

JustCall

DECEMBER 7, 2022

This generally applies to subscription-based businesses where upselling, churn rates and cancellations affect the retention of customers. The better way to do this is by investing in good B2C and B2B sales analytics software. Best Sales Analytics Software in 2022.

Analytics 52

Analytics Sales CRM Metrics 52

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 66

B2C Sales Inbound sales Coaching 66