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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel. Read the full article

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5 Tips for B2B Loyalty Programs Inspired by B2C

Influitive

The post 5 Tips for B2B Loyalty Programs Inspired by B2C appeared first on Influitive. This is because the traditional loyalty model of cash incentives doesn’t translate as well to business customers. In B2B, purchase decisions involve more than one stakeholder and your core user is not always the person paying the bill. […].

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How to Create Amazing Customer Experiences in 2024

ShepHyken

They are judging your business based on the best experiences they’ve had from any industry, and it doesn’t matter if it’s B2B or B2C. Each week in 2024, Shep and Brittany Hodak, his friend and fellow customer experience expert, create short videos that include tips and strategies for becoming a more customer-centric company.

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5 Top Customer Service Articles For the Week of November 9, 2020

ShepHyken

7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Women Love Tech) Customer experience is the foundation of success in the competitive e-commerce world, so let’s take a look at the five trends and tips that will guide you to long-term growth and success. My Comment: Let’s turn to eCommerce.

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Cisco’s Four Key Steps to Enhancing Customer Experience

ShepHyken

Plus, Shep and Andrew share more customer experience tips applicable to businesses, whether in B2B, B2C, or in government. Utilizing digital tools and technology allows companies to effectively reach millions of customers in different countries and engage with them in a personalized manner.

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5 Top Customer Service Articles of the Week 9-13-2021

ShepHyken

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Why B2B Customer Experience is Just as Vital for Growth as B2C by Gal Oron. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply. Here are my top five picks from last week.

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4 Tips to Improve Customer Service in Travel and Tourism

Working Solutions

According to Zendesk, 42% of B2C consumers will make more purchases from a business after receiving a “good customer service experience.” Improving the customer experience is essential for any company—not just for its reputation but also for its bottom line.

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