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Talkdesk CX Tour London: Preview with Martin Hill-Wilson

Talkdesk

And I actually remember, it was probably six or so years ago, you and I were sitting in a pub having a conversation and the thing that got me really excited about the work that you’re doing, Martin, is that shift to what is the real strategic value there? How can we provide benefit beyond, to your point, that cost conversation.

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Part 2: Helping Companies Build Stronger Customer Relationships

TeamSupport

Eric: Organizing everything around individual tickets—as traditional B2C support solutions have offered—doesn’t give a complete picture when the customer is a company rather than an individual. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers.

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