Jon Arnold

JULY 13, 2023

Time was limited at the conference itself, and the stars have finally lined up to share a quick take here. Much of what I saw was B2B, but there were a few B2C citings, so the 5G story here isn’t really about getting consumers to post more videos on social media.

B2C 52

B2C B2B 52

CX Global Media

JULY 8, 2019

Conference Coverts to On-demand Learning. Because of our education opportunity, I team up with virtual summit producer Abraham Venismach to create the first online contact center industry conference that converts to an on-demand learning system. Contact Center Conference Coverts to On-demand Learning – Click to Tweet.

Contact Center 120

Contact Center Education Coaching B2B 120

TeleDirect

DECEMBER 14, 2023

Our B2C and B2B appointment-setting services are designed to instill confidence in your services or products. When you set an appointment, you’re enticing a prospective client to meet in person or touch base on a video conference call. At the same time, this allows us to qualify leads.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

CSM Magazine

MAY 5, 2023

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. Clearly there’s a direct link between reductions in consumer spending and the performance of B2C brands.

Technology 52

Technology Customer Service B2C Consulting 52

Quality Contact Solutions

DECEMBER 10, 2021

In their November 3rd issue, Forbes magazine published a report from The Conference Board, which gave their predictions for? Steve’s experience spans 40 years and includes ownership of his own call center for over 20 years plus experience in B2C telemarketing and in-house B2B call center management. 2022 economic growth.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Jon Arnold

NOVEMBER 7, 2017

I'm a regular contributor to No Jitter , and this time around, my focus was on a keynote speaker from the recent BroadSoft Connections conference. He's a very engaging speaker, and while his focus was very much B2C, I can see relevance here for our space. Of course, that event was overshadowed by the Cisco acquisition.

B2C 40

B2C Contact Center 40

TeamSupport

MAY 19, 2021

It will be different for B2C businesses than for B2B. Offer a free registration to an upcoming industry conference you are sponsoring or speaking at. If you start neglecting your customers, then they’ll disperse to your competitors. On the other hand, if you send too many emails, then people will unsubscribe from your emailing list.

Sales 59

Sales B2B B2C Feedback 59

Fonolo

JUNE 5, 2019

developed an expertise in managing WhatsApp B2C deployments. getting acquired by PegaSystems (whose annual conference PegaWorld2019 is currently underway). Two weeks ago, ZenDesk acquired Smooch. Montreal-based Smooch (go #CdnTech!) And one final deal to list is InTheChat (more #CdnTech!)

Customer Service 73

Customer Service B2C Contact Center Call Center 73

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Answer Dash

JUNE 4, 2019

The term “artificial intelligence” was first introduced at a conference at Dartmouth College in 1956, and since then, we have seen the manifestations of computerized decision-making in our lives to varying degrees of sophistication. This is true across both B2B and B2C enterprises.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

Nicereply

MAY 14, 2019

Brand communities will look different depending on whether they are B2B or B2C communities. In B2C communities like the Sephora or Playstation communities, members almost exclusively discuss their experiences using or searching for the brand’s products and build social relationships. The benefits of communities.

Sales 76

Sales B2C B2B Customer retention 76

Quality Contact Solutions

MARCH 8, 2021

It’s crucial to find a balance between budget and having the tools you will need and utilize. Conference Line – Most video conferencing services will have audio conferencing available. This feature can seem to eliminate the need for an independent confere nce line, but this couldn’t be farther from the truth.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

Hodusoft

DECEMBER 21, 2022

It supports multiple voice channels for smooth B2B and B2C interactions. Conference call: Using IP PBX solutions, team members can easily connect on a single platform(such as voice or video call). At the core, on-premise IP PBX uses Session Initiation Protocol (SIP). This protocol is a standard for VoIP phone systems.

voip 52

voip B2C Telecommunications Enterprise 52

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Noble Systems

AUGUST 27, 2020

Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Method:CRM

OCTOBER 1, 2018

Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. This means you should aim to listen to podcasts focused on B2B sales rather than B2C sales. Podcasts are an excellent resource for people working in sales roles.

Sales 65

Sales B2B B2C Entertainment 65

ShepHyken

JUNE 22, 2018

Technology is a vital part of our daily lives, but it’s notorious for its impersonality when it comes to business-to-consumer (B2C) communications. While consumers are hungry to interact with brands via their mobile devices, many B2C communication channels are losing traction and consumer trust.

Customer Experience 39

Customer Experience B2C Airlines Technology 39

CSM Magazine

MAY 30, 2016

Instead of languishing in conference rooms for days, you can take the first stab now and get a CRM solution on board. For example, in B2B customer experience management , there is quite a moderate scale of customers (obviously, not B2C-ish millions and millions), so delegating this mission to sales or account managers won’t seem odd.

Customer Experience 64

Customer Experience Management CRM Journey mapping 64

Customer Guru

AUGUST 8, 2018

He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships. Harley is a world-renowned keynote speaker and has addressed major business conferences around the world.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Beyond Philosophy

JUNE 20, 2015

The first, a B2C example, involves a major player in the cable television industry. As a core performance metric, customer bonding is very much alive and well in both B2B and B2C products and services. Critically, in both B2B and B2C performance measurement, there is little evidence of flatlining. appeared first on.

B2C 257

B2C B2B Metrics Entertainment 257

CX Journey

FEBRUARY 23, 2016

When I go to customer experience conferences, B2B companies are under-represented, both in attendees and speakers. Clearly, there are differences between B2B companies and customers and their counterparts on the B2C side. Image courtesy of Thomson Data LLC Are you a B2B company struggling with customer experience challenges?

B2B 56

B2B Customer Experience B2C Benchmark 56

JivoChat

JULY 21, 2021

No matter whether you’re working in a B2B or even a B2C sector, special events can keep your customers engaged. In a B2B setting events like webinars, training, and conference appearances give you an opportunity to get face-time with customers to build rapport and trust, as well as educate them on the benefits of your products.

Chatbots 52

Chatbots B2C CRM Customer retention 52

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Call conferences. Calling scripts.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. Prospecting can involve online research or participation in conferences or industry events. Salespeople who use a structured s ales process perform better than those who don’t. It is all about less structure and more freedom. Stage 1 – Prospecting.

Sales 52

Sales B2B Surveys CRM 52

Influitive

AUGUST 3, 2015

The days of social media being a B2C-only marketing tool are long gone. Small gifts (if their company allows it), discounts or free licenses, or the chance to speak at your user conference are just a few ways you can thank your advocates for helping you close more deals. Increase social media buzz.

B2B 66

B2B Marketing B2C Education 66

Tethr

DECEMBER 7, 2020

Most companies don’t have the luxury of putting a team against it, so we would often suggest (partly in jest) a much cheaper alternative: buy some pizza and beer, pull your best reps into a conference room after work and ask them to figure it out. Technology has come a long way since 2013 when CEB published the book.

Coaching 72

Coaching Banking Customer effort Wireless 72

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Philips partners closely with their customers to transform healthcare delivery. Stefano leads change through leadership impact, authenticity, and engagement.

Automotive 41

Automotive Management Enterprise B2B 41

aircall

MAY 13, 2019

In a B2C context, these carriers go by names like T-Mobile, Sprint, and Verizon, but different companies exist to serve professional phone systems. Warm transfers and conference calling. This process is completed by a carrier. And carriers are subject to coverage issues. Fast setup. Live call monitoring. PowerDialer features.

voip 88

voip Sales Best practices Transportation 88

Hero Digital

APRIL 5, 2019

We’re back from Adobe Summit, a conference renowned for sparking bold ideas and where creative and technical geniuses unite. Steve Lucas, SVP Digital Experience at Adobe (previously Marketo’s CEO), challenged attendees to consider a new way of working: B2B + B2C = B2E. The conference is over, but the Adobe Summit experience lives on.

B2C 10

B2C B2B Advertising Marketing 10

Natalie Petouhof

JANUARY 19, 2016

Future of B2C and B2B : If #oraclecloud could measure TV ads, it could put end to guessing how much money and where to spend money on TV ads. This is a huge challenge that needs to be solved.

B2B 60

B2B SaaS B2C Advertising 60

aircall

MAY 13, 2019

In a B2C context, these carriers go by names like T-Mobile, Sprint, and Verizon, but different companies exist to serve professional phone systems. Warm transfers and conference calling. This process is completed by a carrier. And carriers are subject to coverage issues. Fast setup. Live call monitoring. PowerDialer features.

voip 48

voip Sales Best practices Transportation 48

CrazyCall

MAY 20, 2019

In my experience, sales reps can achieve this by standing up and doing sales calls in the main common space, instead of hiding in a cubicle or a conference room. Pricing is not a science, even in B2C companies. When buyers book remote demos or meetings with salespeople, they sometimes provide the conference line. Not really.

Sales 123

Sales Coaching Scripts Education 123

REVE Chat Blog

NOVEMBER 21, 2019

According to the study by Convention Industry Council , there are more than 284,000 conventions, conferences, and tradeshows in the U.S. Be sure to select the right conference, convention, or trade show for your business goals. These events attracted more than 87 million attendees. How often do these emails come out?

Best practices 77

Best practices B2B Sales Chatbots 77

Natalie Petouhof

JANUARY 5, 2016

So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. But will all that data help? It could — if we learn how to harness it.

Big data 40

Big data B2C B2B Technology 40

Netomi

FEBRUARY 28, 2022

A frequent speaker at conferences and featured in various CS publications, Irit regularly shares her words of wisdom with other CS professionals, through thought leadership articles on CSM Practice blog, as well as on the company’s YouTube channel. . Connect with Kristen. Kristi Faltorusso – VP of Customer Success, ClientSuccess.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Talkdesk

MAY 23, 2019

I’ve got a good friend, for example, who I do a conference with, and the first thing that Scott says is, “We don’t do voice.” ” That’s his first opening statement, because his 16 to 25 year old age group just doesn’t understand that.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course). How does that make you feel?

Upselling 98

Upselling SaaS Sales Accountability 98